You don’t need software to perform Root Cause Analysis – here’s why |
This is the third article in a series of four where we will examine the following topics:
- Why Root Cause Analysis (RCA) is not just 'Common Sense'
- Two reasons why team-based approaches to Root Cause Analysis (RCA) are more effective
- You don’t need software to perform Root Cause Analysis – here’s why (this article)
- Creating the organisational environment for Root Cause Analysis success
A growing number of Root Cause Analysis processes are being supported by RCA software. We need to be careful not to oversell the benefits of software in effective problem solving – and in many cases, RCA software actually has some disadvantages and drawbacks.
The first thing we need to realise is that effective problem-solving through Root Cause Analysis techniques represents, for most organisations, a significant change in their way of thinking, and also represents a significant cultural shift. These fundamental changes cannot be effectively brought about simply by purchasing a software package, and yet many technocratic organisations are tempted to believe that a technological solution (such as a piece of software) will solve their problems.
