Gain the skills to produce effective root cause analysis.

This course introduces Root Cause Analysis and problem solving concepts, and then applies them using real problems from participants’ own experience. Throughout the course, concepts are made concrete through reference to real-life examples brought to the course by the participants, as well as selected examples from other situations and organisations.

After an introduction to some key psychological phenomena that inhibit the problem-solving capabilities of individuals and teams, it then introduces methods, tools and techniques which overcome these phenomena, and builds individual skills through practice.

The course concludes by discussing how best to ensure that Root Cause Analysis techniques are successfully implemented and utilised within your organisation.

Key outcomes

By the end of this course, you should (as a minimum) be able to:

  • Describe the concepts behind Root Cause Analysis thinking.
  • Describe why most traditional problem solving approaches do not work effectively.
  • Demonstrate a paradigm shift in your thinking about problem solving and failure analysis.
  • Demonstrate the skills to solve problems effectively using Root Cause Analysis principles.

Course outline

  • Stopping too soon
  • The “Blame Game”
  • The Root Cause Myth
  • The Illusion of Common Sense and One Reality
  • Failure to think “outside the box”
  • Categorical Thinking
  • Story Telling
  • What is a “failure”?
  • Recurring, chronic problem, or one-off catastrophic failure?
  • Specifying required performance – “want” vs “can” vs “did”
  • Variability in Processes and Parts – when has a failure occurred?
  • Focus on business consequences
  • Treat the scene like a crime scene
    • Parts
    • Position
    • People
    • Documents
    • Electronic Records
  • Conducting Interviews
  • What can be done to overcome the immediate consequences of failure?
  • Could this occur again while the investigation is being conducted?
  • What can we do to minimise further consequences?
  • When is a team based analysis appropriate?
  • Who should be involved?
  • Who will implement the outcomes?
  • Cause-effect principles
  • Physical Root Causes
  • Human Root Causes
  • System (Latent) Root Causes
  • Searching for patterns and comparisons
  • Brainstorm for causes
  • Preparing a Cause-Effect diagram
  • Run charts
  • Additional data requirements
  • Brainstorm for solutions
  • Solution guidelines
  • Solution Killers
  • Validating against the Cause-Effect diagram
  • Assessing alternatives
  • Developing a Report
  • Developing a Presentation
    • Agenda
    • Content
    • Presentation skills
  • Obtaining approvals
  • Tracking implementation progress
  • Getting proactive work done in a reactive maintenance environment
  • Developing and implementing tracking metrics
  • Training
  • When to Perform an Analysis
  • Tracking Implementation Compliance
  • Where to from here?
15 Aug 2024 - 16 Aug 2024
5 Sep 2024 - 6 Sep 2024
14 Nov 2024 - 15 Nov 2024
21 Nov 2024 - 22 Nov 2024

Root Cause Analysis for Team Members

  • Brisbane, Perth
  • From $1755.00 excl. GST
  • Online duration: 12 hours
  • Face to face duration: 12 hours

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Receive up to 20% off.

Group discounts are available for all courses. Receive 10% off when booking at least 2 attendees, or 20% off when booking at least 4 attendees.

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Who should attend?

This course is well suited to personnel expected to contribute to defect elimination/root cause analysis activities, including maintenance personnel, supervisors, managers, planners, schedulers and engineers.


This course leverages off Assetivity’s extensive experience in development, application and auditing of defect elimination processes based on Root Cause Analysis (RCA) principles in a wide variety of asset-intensive industries, including mining, mineral processing, oil and gas, utilities, manufacturing, transport and defence.


This course is not formally assessed, though participants undertake case studies and exercises to ensure their new knowledge transfers into practical skills and the confidence to apply them in the workplace.

Customise this course to match your training needs.

We realise that your challenges may be unique, so we welcome enquiries regarding customising or expanding any of our courses to meet your specific training needs. An obligation-free discussion with one of our expert consultants is a great place to start.