NEW ARTICLE: Are your KPIs supporting your processes or are they only measuring the outcomes?

Traditionally KPIs focus on the outcomes of our various processes, if however we hope to manage those processes for more predictive outcomes, we need to develop a KPI framework that supports our processes. In this article, we discuss: Are your KPIs supporting your processes or are they only measuring the outcomes?

Read the article here.

  

 

 

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