September 19, 2019, 10:57 pm

NEW ARTICLE: Have you outgrown your perfect repairables management system?

The system was perfect. Everyone knew what to do when a component failed. Everyone knew how to determine where to send the part for repair. Everyone knew the system was available seven days a week. Everyone knew how to find out when the next repairable item was available. Everyone knew how to find out what was replaced during the last repair. The system was perfect... Then Bill left.

In the above example, the system, was, of course, a person. The person held all this information in their head. If your business is small enough, or a one-man show, you probably have a very efficient repairs management process using the best computer ever, the human brain. But for larger businesses, a system must be used to apply a business strategy. Total business costs must be balanced against business risk. Inventory levels must be optimised.

An effective repairables management system provides information and guides the user to a course of action.

It will answer questions such as:

  • Who prepares the items for dispatch?
  • How do you know if the item is to be repaired or thrown away?
  • Who raises the purchase order?
  • What is the standard for the rebuild?
  • Who is the quote for repair sent to?
  • Do you repair the item straight away or hold it for repair?
  • How many repairable items do I need to stock?
  • How do we make sure the system doesn’t order another item while one is out for repair, leading to overstocking?

So the question becomes, what do we need to do to be able to answer all these questions? Let’s start to look at each of these questions and how the cost benefit equation can be optimised.

Read the full article.

 

 

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