Root Cause Analysis for Team Members | ONLINE

This is a Online Facilitated Course run by one of Assetivity's World Class Trainers. Classes will run over multiple three-hour live, facilitated virtual sessions.

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About this Course

The course introduces Root Cause Analysis and Problem Solving concepts, and then applies them using real problems from participants' own experience. Throughout the course, concepts are made concrete through reference to real-life examples brought to the course by the participants, as well as selected examples from other situations and organisations.

After an introduction to some key psychological phenomena that inhibit the problem-solving capabilities of individuals and teams, it then introduces methods, tools and techniques which overcome these phenomena, and builds individual skills through practice.

The course concludes by discussing how best to ensure that Root Cause Analysis techniques are successfully implemented and utilised within participants' organisations.

Who Should Attend

Personnel expected to contribute to defect elimination/root cause analysis activities, including maintenance personnel, supervisors, managers, planners, schedulers and engineers. 

Course Duration

This course consists of 4 x 3-hour live sessions with facilitator, held daily at 0930 to 1230 (AEST) and 1400 to 1700 (AEST) on two consecutive days. Please click here to view the dates that these live sessions are currently scheduled to run. *Note, on the 2nd Feb 2021, the course session times were updated.


This course leverages off Assetivity's extensive experience in development, application and auditing of defect elimination processes based on RCA principles in a wide variety of asset-intensive industries, including mining, mineral processing, oil and gas, utilities, manufacturing, transport and defence. 

Learning Objectives

By the end of this course, delegates should (as a minimum) be able to:

  • Describe the concepts behind Root Cause Analysis thinking.
  • Describe why most traditional problem solving approaches do not work effectively.
  • Demonstrate a paradigm shift in their thinking about problem solving and failure analysis.
  • Demonstrate the skills to solve problems effectively using Root Cause Analysis principles.


This course is not formally assessed, though participants undertake case studies and exercises to ensure their new knowledge transfers into practical skills and the confidence to apply them in the workplace.

Course Content

Introduction: Why most Traditional Problem Solving processes fail

  • Stopping too soon
  • The "Blame Game"
  • The Root Cause Myth
  • The Illusion of Common Sense and One Reality
  • Failure to think "outside the box"
  • Categorical Thinking
  • Story Telling

Step One – Defining the Problem

  • What is a "failure"?
  • Recurring, chronic problem, or one-off catastrophic failure?
  • Specifying required performance – "want" vs "can" vs "did"
  • Variability in Processes and Parts – when has a failure occurred?
  • Focus on business consequences

Step Two – Preserving and Collecting Data

  • Treat the scene like a crime scene
    • Parts
    • Position
    • People
    • Documents
    • Electronic Records
  • Conducting Interviews

Step Three – Minimising Further Consequences

  • What can be done to overcome the immediate consequences of failure?
  • Could this occur again while the investigation is being conducted?
  • What can we do to minimise further consequences?

Step Four – Arranging the Analysis Team

  • When is a team based analysis appropriate?
  • Who should be involved?
  • Who will implement the outcomes?

Step Five – Analysing the Data

  • Cause-effect principles
  • Physical Root Causes
  • Human Root Causes
  • System (Latent) Root Causes
  • Searching for patterns and comparisons
  • Brainstorm for causes
  • Preparing a Cause-Effect diagram

Step Six – Verifying hypotheses and validating causes

  • Run charts
  • Additional data requirements

Step Seven – Developing Solutions

  • Brainstorm for solutions
  • Solution guidelines
  • Solution Killers
  • Validating against the Cause-Effect diagram

Step Eight – Selecting Recommended Solution

  • Assessing alternatives

Step Nine – Communicating Findings and Recommendations

  • Developing a Report
  • Developing a Presentation
    • Agenda
    • Content
    • Presentation skills

Step Ten – Implementing Outcomes

  • Obtaining approvals
  • Tracking implementation progress
  • Getting proactive work done in a reactive maintenance environment

Step Eleven – Tracking for Results

  • Developing and implementing tracking metrics

Step Twelve – Institutionalising the Process

  • Training
  • When to Perform an Analysis
  • Tracking Implementation Compliance


  • Where to from here? 

Training Course Cost

$1,700 (ex GST) per person.  

Early Bird Discount = $170

Discounts apply for multiple attendees from the same organisation:

2-3 attendees = $1,530 per person

4+ attendees = $1,360 per person

Training Course Dates and Registration

  • Click here to view the dates and locations when this course is currently scheduled to run.
  • This course can be run in-house for your organisation at a time and location that suits you. This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss this further and obtain a price quotation.

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