Maintenance Performance Measurement |
Many people and many organisations are struggling to develop Performance Measures that effectively drive performance improvement. They are often wading under the ad-hoc morass of inherited, legacy Key Performance Indicator (KPI) and performance reports. The bureaucracy involved in producing, analysing and reporting on these performance measures has taken over from effective, action-oriented Maintenance Improvement, and the purpose behind the production of the KPIs has been lost.
Our approach to implementing Maintenance Performance Measurement embraces the following eight elements:
- Create an Inspiring Vision - If you wish to create a high-performance organisation, then it is essential that all members of the organisation are focused on achieving the same goal – and the simpler, more focused, and more inspirational the goal, then the greater the chance that it will be achieved.
- Use a Small Number of Easily-Understood Performance Measures - When it comes to Performance Measures, less is definitely more!
- A balanced set of measures is essential - We apply a Balanced Scorecard approach to ensure that appropriate behaviours are motivated
- Performance Measures are most powerful in the hands of those who can influence the outcomes - This leads us to the realisation that the performance measures that should be reported will be different at different levels within the organisation
- What you measure is less important than how you decide what to measure - Only if a high level of ownership of the selected measures is obtained will meaningful performance improvement take place.
- A measure without a target is meaningless - Only when targets are in place, can everyone understand the gap between current and desired performance.
- Be aware of the “natural” variability of any process - Understanding the natural variability of performance is important in allowing us to focus on the things that deserve our attention
- Make sure you “Close the loop” - The final vital step in establishing an effective performance management system is to ensure that the control loop is effectively closed.
Contact us now to speak to an expert consultant.